SHINE SQUAD WINDOW CLEANING AND TEMPORARY CHRISTMAS LIGHTING
By accepting an estimate, proposal, invoice, work order, scheduling confirmation, electronic approval, payment, or allowing work to begin, the Customer agrees to the following Terms and Conditions.
1. Scope of Work
Shine Squad will perform only those services specifically listed on the approved estimate, proposal, or invoice. Any additional work requested by the Customer may result in additional charges.
2. Property Access
Customer shall provide safe and reasonable access to all work areas, including gates, driveways, ladders, electrical outlets, and windows included in the scope of work.
If access is restricted, delayed, or unavailable at the scheduled service time, additional charges may apply.
Shine Squad reserves the right to postpone or suspend work if conditions are deemed unsafe.
3. Interior Window Access
Customer is responsible for providing Shine Squad with safe and reasonable access to all interior windows included in the scope of work. This includes moving furniture, decorations, plants, electronics, valuables, or other items that may obstruct access.
If Shine Squad is requested or required to move items in order to access a window, such items will be handled with reasonable care. However, Shine Squad shall not be responsible for damage to furniture, decorations, electronics, fragile items, or other personal property that must be moved to gain access to the work area.
4. Existing Property Conditions
Customer acknowledges that Shine Squad is not responsible for pre-existing defects or conditions including, but not limited to:
Cracked glass
Chipped glass
Scratched glass
Failed or broken window seals
Damaged screens
Loose window frames
Deteriorated caulking
Oxidized frames
Water-damaged wood
Brittle roofing materials
Loose gutters
Existing electrical defects
Cleaning or servicing may reveal existing damage or make pre-existing defects more noticeable.
Shine Squad shall not be liable for damage resulting from pre-existing conditions.
5. Window Cleaning Conditions
Shine Squad uses industry-standard cleaning methods and tools.
Certain stains, hard water deposits, paint overspray, construction debris, mineral staining, oxidation, and other contaminants may require restoration services beyond standard window cleaning and may incur additional charges.
Shine Squad does not guarantee removal of stains or contaminants that have permanently damaged glass or window surfaces.
6. Gutter Cleaning Conditions
Gutter cleaning services are intended to remove leaves, debris, and normal obstructions from accessible gutters and downspouts.
Shine Squad is not responsible for pre-existing gutter defects including loose fasteners, deteriorated sealants, rusted components, damaged downspouts, improper installation, or structural failures.
Cleaning may reveal leaks, separation, sagging sections, or other pre-existing conditions that were previously concealed by debris.
7. Weather Delays
Services may be postponed due to rain, high winds, lightning, ice, unsafe temperatures, or other weather-related conditions.
Shine Squad will reschedule affected services as soon as reasonably possible.
8. Ladder, Lift, and Equipment Operations
Certain projects may require ladders, lifts, roof access, or other equipment.
Customer acknowledges that equipment may be operated on driveways, sidewalks, lawns, landscaping, and other surfaces.
While reasonable care will be exercised, Shine Squad shall not be responsible for cracking, settling, cosmetic damage, rutting, surface markings, or hidden structural weaknesses in concrete, asphalt, pavers, irrigation systems, landscaping, underground utilities, or similar property conditions that are not visible prior to work.
9. Christmas Light Ownership
Unless otherwise agreed in writing, all Christmas lighting materials purchased for and installed on the property remain the property of the Customer.
Shine Squad provides installation, seasonal maintenance, removal, and storage services for customer-owned lighting materials.
10. Christmas Light Maintenance
Shine Squad will provide reasonable seasonal maintenance of installed lighting systems at no additional charge.
Maintenance includes replacement of failed bulbs, clips, and minor repairs up to a maximum of ten percent (10%) of the total installed bulb count per season.
Example: An installation containing 150 bulbs includes replacement of up to 15 bulbs during that season.
Repairs or replacements exceeding ten percent (10%) of the installed bulb count may incur additional charges.
Shine Squad is not responsible for failures caused by:
Acts of God
Lightning
Windstorms
Ice storms
Power surges
Animals
Vandalism
Construction activities
Landscaping activities
Customer modifications
Electrical system defects
Additional service charges may apply for these repairs.
11. Christmas Light Removal and Storage
At the end of the season, Shine Squad will remove and store Customer lighting materials until the next scheduled installation season.
If the Customer does not schedule installation for the following season, Shine Squad reserves the right to require pickup of stored materials within thirty 30 days of written notice.
Lighting materials not retrieved within 60 days after notice may be disposed of, recycled, or donated without further obligation.
12. Photography and Marketing
Customer grants Shine Squad permission to photograph or video the property before, during, and after completion of services for documentation, quality control, training, and marketing purposes.
Shine Squad agrees not to disclose the Customer's personal information without permission. Photographs and videos may be used on Shine Squad's website, social media platforms, advertisements, promotional materials, and other marketing materials.
Customer may opt out of this provision by providing written notice prior to the start of service.
13. Warranty
Shine Squad does not provide a warranty on window cleaning, gutter cleaning, or other cleaning services. Customers are encouraged to inspect completed work upon completion and notify Shine Squad of any concerns within forty-eight (48) hours so they may be addressed promptly.
For Christmas lighting materials purchased through Shine Squad, a three (3) year warranty is provided on the lighting materials themselves. This warranty covers manufacturer defects and premature failure of covered lighting components under normal use.
This warranty does not cover damage caused by:
Acts of God
Lightning
Windstorms
Ice storms
Power surges
Animals
Vandalism
Customer misuse
Alterations or repairs performed by others
Accidents or physical damage
Shine Squad's obligation under this warranty is limited to the repair or replacement of covered lighting materials at its discretion.
14. Payment Terms
Payment is due upon completion unless otherwise agreed in writing.
Invoices not paid within fifteen (15) days may be subject to a late fee of 1.5% per month or the maximum amount permitted by law, unless otherwise agreed upon in writing.
Customer agrees to pay reasonable collection costs, attorney fees, and court costs incurred in collecting unpaid balances where permitted by law.
15. HOA and Regulatory Compliance
Customer is solely responsible for obtaining any homeowner association approvals, architectural approvals, permits, permissions, or authorizations required for the requested work.
Shine Squad shall not be responsible for fines, penalties, required removals, or modifications resulting from HOA requirements or regulatory restrictions.
16. Limitation of Liability
To the fullest extent permitted by law, Shine Squad's total liability for any claim arising out of services provided shall not exceed the amount paid by the Customer for the specific service giving rise to the claim.
Shine Squad shall not be liable for indirect, incidental, special, consequential, or punitive damages.
17. Force Majeure
Shine Squad shall not be liable for delays, interruptions, or inability to perform services due to circumstances beyond its reasonable control, including weather events, natural disasters, utility failures, labor shortages, supply shortages, governmental actions, or other unforeseen events.
18. Acceptance
Acceptance of any estimate, proposal, invoice, electronic signature, payment, scheduling confirmation, or authorization to begin work constitutes acceptance of these Terms and Conditions.